---
title: RCSA | Replacing iMIS with Hey Exacto & HubSpot | OTOT
description: OTOT’s work with RCSA to replace iMIS and connect membership, learning, events, payments and the website through Hey Exacto and HubSpot.
---

[Skip to content](https://www.otot.com.au/work/rcsa#main)

[![OTOT](https://www.otot.com.au/hubfs/raw_assets/public/otot-november-2026/assets/otot-logo.svg)](https://www.otot.com.au/?hsLang=en-au) [Enquire](https://www.otot.com.au/contact/?hsLang=en-au)

[Solutions](https://www.otot.com.au/solutions/?hsLang=en-au)[Services](https://www.otot.com.au/services/?hsLang=en-au)[Work](https://www.otot.com.au/work/?hsLang=en-au)[Products](https://www.otot.com.au/products/?hsLang=en-au)[Guides](https://www.otot.com.au/guides/?hsLang=en-au)[Insights](https://www.otot.com.au/essays?hsLang=en-au) [Discuss your project](https://www.otot.com.au/contact/?hsLang=en-au)

RCSA · Hey Exacto & HubSpot

# Replacing iMIS. Connecting the member journey.

Joining, renewing, booking an event and completing training should feel like parts of the same service. RCSA needed those experiences, and the administration behind them, to work together.

Implementation in progress  
 User acceptance testing

The business problem

## One member. Too many separate systems.

RCSA was running services across iMIS, a separate learning system, its website and member portal.

Individual and corporate memberships added another layer: the organisation needed to connect people, companies, staff relationships, access, renewals and payments. Replacing a database alone would not solve the member journey.

## A connected member platform.

OTOT is helping RCSA replace iMIS with Hey Exacto and HubSpot, working with delivery partner Sintoro and technology partner Conekter.

Customer relationship**HubSpot**

\+

Specialist member services![Hey Exacto](https://www.otot.com.au/hubfs/raw_assets/public/otot-november-2026/assets/hey-exacto.png)

Membership · Learning & CPD · Events · Community · Payments · Member portal

What the engagement covers

## The whole journey, not another isolated tool.

- Individual and corporate memberships, staff relationships, renewals and member access.
- Courses, learning delivery, CPD, events and communities.
- The member portal, website migration and connected member communications.
- Payments and finance workflows for the Australian and New Zealand operations.
- Roles, permissions, testing, migration and the rollout plan.

OTOT’s role

## Turn the organisation’s processes into the product.

OTOT leads the customer relationship, product design, customer consulting and brand. The work translates RCSA’s operating requirements into the member platform, alongside the underlying technology and delivery partners.

That includes the experience members see and the practical questions staff need answered: who can access what, how records relate, what happens at renewal and how the organisation moves from the old system.

Where the work stands

## A signed-off specification. A working platform in UAT.

The specification is signed off and the working platform is in user acceptance testing.

The platform is designed to give members a simpler experience and the team a connected way to run the organisation. User testing and migration preparation continue ahead of production cutover.

[Explore Hey Exacto](https://www.otot.com.au/products/hey-exacto/?hsLang=en-au)

## Have a project in mind?

Tell us about the business and what needs to change. We’ll help define the work, the priorities and a way forward.

[Discuss your project](https://www.otot.com.au/contact/?hsLang=en-au)

[![OTOT](https://www.otot.com.au/hubfs/raw_assets/public/otot-november-2026/assets/otot-logo-footer.svg)](https://www.otot.com.au/?hsLang=en-au)

Ian & Neil. Hands-on.

Strategy, brand & marketing.  
 Operations, consulting & delivery.[ian@otot.com.au](mailto:ian@otot.com.au)

[Who we help](https://www.otot.com.au/solutions/?hsLang=en-au)[Guides](https://www.otot.com.au/guides/?hsLang=en-au)[What we do](https://www.otot.com.au/services/?hsLang=en-au)[Client stories](https://www.otot.com.au/work/?hsLang=en-au)[Products](https://www.otot.com.au/products/?hsLang=en-au)[Meet OTOT](https://www.otot.com.au/about/?hsLang=en-au)

© 2026 Own Time Own Target Pty Ltd  
 ABN 72 658 745 209 · Australia

[Privacy](https://www.otot.com.au/privacy?hsLang=en-au)[Terms](https://www.otot.com.au/terms-and-conditions?hsLang=en-au)

```json
{
  "@context" : "https://schema.org",
  "@type" : "WebPage",
  "description" : "OTOT’s work with RCSA to replace iMIS and connect membership, learning, events, payments and the website through Hey Exacto and HubSpot.",
  "inLanguage" : "en-AU",
  "name" : "RCSA | Replacing iMIS with Hey Exacto & HubSpot | OTOT",
  "url" : "https://www.otot.com.au/work/rcsa/"
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "BreadcrumbList",
  "itemListElement" : [ {
    "@type" : "ListItem",
    "item" : "https://www.otot.com.au/",
    "name" : "OTOT",
    "position" : 1
  }, {
    "@type" : "ListItem",
    "item" : "https://www.otot.com.au/work/",
    "name" : "Work",
    "position" : 2
  }, {
    "@type" : "ListItem",
    "item" : "https://www.otot.com.au/work/rcsa/",
    "name" : "RCSA",
    "position" : 3
  } ]
}
```