--- title: Strategic Essays on Operations and Technology | OT:OT | Ian Hammond description: Ian Hammond is an accomplished leader in CRM advisory and digital transformation, specialising in aligning technology and processes to drive business growth. With over two decades of experience in marketing, technology, and business strategy, Ian is known for delivering tailored solutions that enhance customer experiences and streamline operations. He holds a Juris Doctor and a Master of Arts in Journalism, blending analytical rigour with creative problem-solving to address complex business challenges. He has held C-level roles in prominent tech and marketing companies, including a Diamond HubSpot Agency and the APAC Partner of the Year for monday.com. His expertise spans marketing technology, customer experience, and operational efficiency. Outside of work, Ian can be found renovating his Victorian terrace in Melbourne, spending time with his family, or losing golf balls at an alarming rate on the course. --- [Skip to content](https://www.otot.com.au/essays/author/ian-hammond#main-content) [![](https://www.otot.com.au/hs-fs/hubfs/OTOT_logo_on_light.png?width=472&height=288&name=OTOT_logo_on_light.png)](https://www.otot.io) - [Blog](https://www.otot.io/essays/all) Open main navigation Close main navigation - [Blog](https://www.otot.io/essays/all) - Contact Us Contact Us # Tech Advisory Insights & Research Strategic perspectives on digital transformation, enterprise architecture, and technology leadership from OT:OT's expert consultants. 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